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The Process

How Paola & Co works

From your first message to the moment you open the box — here's exactly what to expect.

Day 1
Submit
Day 2
Quote & Options
Day 3
Approve & Deposit
Days 4–5
3D Render
Days 7–18
Crafting
Days 20–28
Delivered
01

Tell us what you want

Fill in the order form. Describe your piece — or just attach an inspiration photo from Pinterest or Instagram. No obligation. Getting a quote is completely free.

Ring at golden hour
02

Receive your quote

Within 24 hours you'll receive a detailed quote with photos and IGI certificates of available diamonds. You choose the exact stone going into your piece.

Diamond ring detail
03

Approve your 3D render

Pay a 20% deposit to begin. We send you a detailed 3D render of your exact ring. Nothing goes into production until you've seen it and said yes.

Ring product shot
04

We craft your piece

Your ring is handcrafted in 18k gold with your chosen IGI-certified lab-grown diamond. Full quality control before it leaves. 7–10 business days production.

Diamond ring moody shot
05

Delivered to your door

Arrives in a luxury gift box with your IGI certificate. Fully insured, tracked delivery anywhere in Australia. Free. Balance payment due on dispatch.

Ring lifestyle

Our guarantees

💎

IGI Certified — always

Every diamond we sell is independently certified by IGI. Physical certificate included with your ring.

Quote within 24 hours

We respond to every enquiry within 24 hours with a full quote and diamond options.

🔒

No obligation quote

Getting a quote is completely free. Only pay when you're completely happy with everything.

📐

Free resize included

One free resize within 30 days of delivery. We cover the return shipping.

🚚

Free insured AU shipping

Fully insured, tracked delivery to anywhere in Australia. No extra charge.

💳

Afterpay available

Split into 4 fortnightly payments. No interest. Available on deposit and balance.

Begin Your Order